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Services

Fifteen ways to stop paying people to do the same thing twice.

Every engagement is scoped to a measurable outcome. Below is what we build, what each one actually does, and the stack we build it on.

01 · 5 services

AI Employees

Always-on teammates that answer, qualify, book and follow up — across phone, chat and email.

AI Customer Support

Resolves routine tickets end-to-end and escalates the rest with full context attached.

A support agent trained on your help centre, past tickets and product docs — retrieval-grounded, so it quotes your policies instead of inventing them. It answers in your tone, takes real actions like issuing a refund or resending an invoice, and hands off to a human the moment confidence drops or a customer asks for one.

68%tickets resolved without a human
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What’s included

  • Retrieval-grounded answers from your own documentation
  • Takes actions: refunds, order lookups, plan changes, resends
  • Confidence-based human escalation with conversation summary
  • Multilingual replies with tone matched to your brand
  • Deflection and CSAT reporting per intent

Typical stack

OpenAIZendesk / Intercom / HelpScoutPostgres + pgvectorn8n

AI Receptionists

Answers every inbound call on the first ring, books the appointment, logs the caller.

Your front desk, staffed at 2am and during lunch. The receptionist greets callers by name when it recognises the number, answers common questions about hours, pricing and location, books directly into your calendar, and texts the caller a confirmation before hanging up.

0missed calls after go-live
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What’s included

  • Sub-second pickup on every inbound line, no hold music
  • Real-time calendar availability and booking
  • Intelligent call routing with warm transfer to staff
  • SMS confirmations, reminders and reschedule links
  • Full transcript and summary in your CRM within seconds

Typical stack

TwilioOpenAI RealtimeGoogle / Outlook Calendarn8n

AI Voice Agents

Natural, low-latency voice for outbound follow-up, reminders and reactivation.

Voice agents that sound like a person having a conversation, not a phone tree. Sub-500ms response latency with graceful interruption handling. Used for appointment reminders, lead follow-up, payment collection and dormant-customer reactivation — with strict do-not-call and consent controls baked in.

3.4×more reached leads per rep hour
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What’s included

  • Sub-500ms turn latency with barge-in support
  • Outbound campaigns with retry logic and quiet-hours rules
  • Consent capture, DNC list enforcement, call recording notices
  • Live human handoff mid-call
  • Per-campaign conversion and sentiment analytics

Typical stack

OpenAI RealtimeElevenLabsTwilio VoiceDeepgram

Lead Qualification

Scores, enriches and routes every inbound lead in under a minute, day or night.

Every form fill, missed call and inbound email gets enriched with firmographic data, scored against your ideal-customer criteria, and routed to the right rep with a written rationale. Unqualified leads get a polite, helpful reply instead of silence — and your team stops spending mornings triaging.

52smedian lead response time
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What’s included

  • Firmographic and technographic enrichment on submission
  • Custom scoring rubric tuned to your closed-won history
  • Instant round-robin or territory-based routing
  • Automatic nurture sequence for not-yet-ready leads
  • Duplicate and spam detection before it hits the CRM

Typical stack

OpenAIClearbit / ApolloHubSpot / Salesforcen8n

Appointment Booking

Fills the calendar and defends it — reminders, reschedules and no-show recovery.

A booking layer that understands your real scheduling rules: provider availability, buffer times, service duration, location and insurance or intake requirements. It confirms, reminds, reschedules and re-fills cancelled slots from a waitlist without anyone touching a calendar.

-38%no-show rate
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What’s included

  • Multi-provider, multi-location availability logic
  • Buffer, travel-time and service-duration rules
  • Multi-touch reminder cadence over SMS and email
  • Waitlist auto-fill for cancellations
  • Intake forms collected before the appointment

Typical stack

Cal.com / AcuityGoogle Calendar APITwilio SMSn8n
02 · 4 services

Workflow Automation

The invisible plumbing that moves work between your tools so nobody copies and pastes for a living.

Workflow Automation

Maps a manual process once, then runs it forever with logging and error handling.

We sit with the person who actually does the work, document the process step by step, then rebuild it as an automation with retries, idempotency and alerting. Each workflow ships with an observability dashboard so you can see exactly what ran, what failed and what it saved you.

1,900hours/year returned per client
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What’s included

  • Process discovery and documented as-is / to-be mapping
  • Idempotent steps with exponential-backoff retries
  • Dead-letter queue and Slack alerting on failure
  • Human-in-the-loop approval gates where risk demands it
  • Run history, cost and time-saved dashboards

Typical stack

n8nPostgresRedisSlack

Email Automation

Triage, draft, route and follow up — an inbox that manages itself.

Inbound email gets classified by intent, urgency and account, then either answered automatically or drafted for one-click send by the right person. Outbound sequences adapt to replies and stop the instant a human takes over the thread.

4.5hper person, per week
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What’s included

  • Intent, urgency and sentiment classification on arrival
  • Draft-for-review or fully autonomous send modes
  • Attachment parsing: invoices, contracts, intake PDFs
  • Reply-aware follow-up sequences that self-terminate
  • Thread summarisation for long escalated conversations

Typical stack

Gmail / Microsoft GraphOpenAIn8nPostgres

CRM Automation

Your CRM stays accurate without anyone being nagged to update it.

Calls, emails and meetings are transcribed, summarised and written back to the right record with next steps and deal-stage updates. Duplicates get merged, stale opportunities get flagged, and pipeline reports finally reflect reality.

99%activity capture rate
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What’s included

  • Automatic activity logging from calls, email and meetings
  • AI-written call summaries and next-step tasks
  • Deduplication, normalisation and data-hygiene rules
  • Stage-change automation with slippage alerts
  • Two-way sync between CRM, billing and support

Typical stack

HubSpot / Salesforce / PipedriveOpenAIn8nWebhooks

Business Process Automation

End-to-end operational processes: onboarding, billing, reporting, compliance.

The bigger, cross-departmental workflows — client onboarding, invoice-to-cash, payroll prep, monthly reporting, compliance evidence collection. We automate the whole chain, not one step of it, and we instrument it so you can prove it worked.

6 dayscut from onboarding cycle
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What’s included

  • Client onboarding from signed contract to kickoff
  • Document generation, e-signature and filing
  • Invoice creation, dunning and reconciliation
  • Scheduled reporting packs delivered to stakeholders
  • Audit trails and compliance evidence collection

Typical stack

n8nDocuSignQuickBooks / XeroS3-compatible storage
03 · 3 services

Integrations

Custom builds on top of the models and platforms you already pay for, wired into your real systems.

Custom AI Integrations

AI wired into the systems you actually run — including the legacy ones.

Most of the value is in the integration, not the model. We build against your ERP, practice-management system, dispatch software or homegrown internal tool — REST, SOAP, SFTP, database-level or screen-level when there is genuinely no API.

40+systems integrated to date
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What’s included

  • REST, GraphQL, SOAP, SFTP and direct database integrations
  • Legacy and on-premise system bridging
  • Vector search over your private document corpus
  • Evaluation harness so quality is measured, not assumed
  • Self-hosted deployment options for regulated data

Typical stack

TypeScriptPythonPostgres + pgvectorDocker

OpenAI Integrations

Production-grade model deployments: evaluated, cost-controlled, observable.

The gap between a working prompt and a production system is guardrails, evaluation and cost control. We build structured-output pipelines, tool-calling agents and RAG systems with regression tests, token budgets, caching and fallbacks so quality holds as your volume grows.

-61%inference cost after tuning
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What’s included

  • Structured outputs with schema validation and repair
  • Tool calling and multi-step agent orchestration
  • RAG pipelines with chunking and reranking tuned per corpus
  • Prompt-regression test suites run on every change
  • Token budgeting, caching and model-fallback chains

Typical stack

OpenAIVercel AI SDKpgvectorLangSmith

n8n Automations

Self-hosted, version-controlled automation you own outright — no per-task tax.

We build on self-hosted n8n so your logic and your data stay on infrastructure you control, with no per-execution pricing surprises. Workflows are version-controlled, environment-separated and documented — meaning your team can read and extend them after we hand over.

$0per-task platform fees
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What’s included

  • Self-hosted deployment on your VPS or cloud account
  • Git-backed workflow versioning with staging and prod
  • Custom nodes for systems without an off-the-shelf one
  • Credential isolation and least-privilege service accounts
  • Handover documentation and team training included

Typical stack

n8nDockerPostgresNginx
04 · 3 services

Messaging Channels

Automation that lives where your team and customers already talk, not in another dashboard.

Slack Automation

An operations copilot that lives in the channels your team already uses.

Ask questions about a customer and get an answer sourced from the CRM. Approve an invoice from a thread. Get alerted the moment a high-value lead lands or a workflow fails. Slack becomes the control surface for your automations instead of another tab.

12sto answer an internal data question
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What’s included

  • Slash commands and interactive approval buttons
  • Natural-language queries against internal data
  • Alert routing with on-call escalation rules
  • Thread summarisation and action-item extraction
  • Scoped app permissions with full audit logging

Typical stack

Slack BoltOpenAIn8nPostgres

WhatsApp Automation

Compliant, template-approved conversations on the channel customers reply to.

Built on the official WhatsApp Business Cloud API — properly registered numbers, approved message templates and opt-in handling. Used for booking confirmations, delivery updates, document collection and two-way support, with media and location support built in.

89%message open rate
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What’s included

  • Official Cloud API with verified business number
  • Template submission, approval tracking and versioning
  • Opt-in capture and one-tap opt-out compliance
  • Media, document and location message handling
  • Conversation-window and pricing-tier optimisation

Typical stack

WhatsApp Cloud APIMeta Businessn8nOpenAI

Telegram Automation

Fast internal bots and customer channels for teams already living in Telegram.

Ideal for field teams, dispatch, logistics and international operations. We build bots that collect structured job updates, push alerts to groups, handle file uploads from the field, and mirror everything back into your core systems.

<1sfield update to system of record
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What’s included

  • Group and channel broadcast automation
  • Inline keyboards for structured field data capture
  • Photo and document uploads routed to storage and records
  • Role-based command permissions
  • Webhook mirroring into CRM and dispatch systems

Typical stack

Telegram Bot APIn8nPostgresOpenAI
Integration

The model is the easy part. The plumbing is the job.

An AI employee is only useful if it can read and write to the systems that run your business. That integration work — auth, rate limits, data shape, edge cases, the field someone renamed in 2019 — is where most of our engineering time goes, and where most AI projects quietly fail.

  • REST, GraphQL, SOAP, SFTP or database-level

    Including on-premise and legacy systems with no modern API.

  • Least-privilege credentials, isolated per workflow

    Scoped service accounts, rotated secrets, full audit logging.

  • Instrumented end to end

    Every run recorded: what fired, what failed, what it cost, what it saved.

30 minutes · No obligation

Find out what your team could stop doing by next month.

Bring one process that frustrates you. We’ll tell you whether it can be automated, roughly what it costs, and what it would give back.

  • We map where the hours go

    A quick walk through your day-to-day to find the processes eating the most capacity.

  • We rank by return

    You get an honest read on what’s worth automating first — and what isn’t worth it at all.

  • You leave with a plan

    A written recommendation and a rough number, whether or not you work with us.