AI Customer Support
Resolves routine tickets end-to-end and escalates the rest with full context attached.
A support agent trained on your help centre, past tickets and product docs — retrieval-grounded, so it quotes your policies instead of inventing them. It answers in your tone, takes real actions like issuing a refund or resending an invoice, and hands off to a human the moment confidence drops or a customer asks for one.
What’s included
- Retrieval-grounded answers from your own documentation
- Takes actions: refunds, order lookups, plan changes, resends
- Confidence-based human escalation with conversation summary
- Multilingual replies with tone matched to your brand
- Deflection and CSAT reporting per intent